Frequently Asked Questions
Everything you need to know about your new Jane Win treasures.
What materials are used in Jane Win jewelry?
Our collections are primarily crafted in 14k gold-dipped sterling silver (vermeil) and solid 14k gold, often featuring semi-precious stones and hand-carved details.
How long will it take for my order to ship?
In-stock items typically ship within 2-3 business days. For personalized or backordered pieces, please allow up to 4 weeks for production and delivery.
What is your return policy?
We accept returns on unworn, non-customized jewelry within 14 days of delivery. Please note that personalized engraved pieces are final sale.
How should I care for my jewelry?
To maintain the luster of your gold-plated pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in its original pouch when not in use.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location.
Can I add a gift message to my order?
Absolutely. During checkout, you can include a personalized message that will be printed on a beautiful Jane Win card and included in our signature packaging.